Making a Complaint
If you have a complaint or are concerned about the service you have received from the doctors or any of the staff working in the practice, please let us know.
We hope that most problems can be sorted out easily and quickly, often at the time that they arise and with the person concerned.
In the first instance, please ask to speak to either the Reception Manager or the Operations Manager.
If your problem cannot be sorted out in this way and you wish to make a complaint please let us know as soon as possible. Ideally this should be within a matter of days or at the most a few weeks. In this way it helps us to find out what happened more easily.
Who Should I contact?
Written complaints should be addressed to the Operations Manager or, if you prefer, to any of the doctors. This can be done in a letter or you can ask for a complaints form at Reception.
We aim to have looked into your complaint within 10 working days and then be in a position to offer you an explanation either in writing or by way of a meeting.