Practice Responsibilities

We will give you the following:

• Access to medical services
• Choice of clinics
• Information about medical records
• Redress for grievances
• Safety of premises

Patient obligations

• We would ask you to be courteous at all times
• Arrive promptly for appointments
• Be polite to all members of staff
• Please understand unforeseen delays may occur. It is not the receptionist's fault if the doctor is delayed. We will keep you informed of any delays.

An appointment is for one patient only. Please make every effort to be on time for your appointment. If you are unable to attend please let us know so that we can offer the appointment to someone else.

Policy on aggressive behaviour – Patients Responsibility

The practice will not tolerate any patient being verbally or physically abusive. Anyone behaving in this manner will be removed from the practice list and the Police and Primary Care Trust will be notified as appropriate.

The doctors and nurses aim to provide the service that people need. This may mean that they are delayed because someone needed more time. The reception staff are often working under pressure so we would appreciate your co-operation and patience.