Types of Appointments
For continuity of care it is normally most appropriate to see the same doctor you usually see and therefore best to book a routine appointment.
If you need an appointment you will need to call the surgery between 8.30am and 10am Monday to Friday to request a telephone call from a GP. The receptionist will ask for a brief description of the problem to assist the GP.
You will then be briefly assessed by a doctor over the telephone who will decide the best person to deal with your problem and when this needs to be.
|YES we can discuss at triage||NOT for triage – please book a routine appointment|
|URGENT PROBLEMS that can't wait for a routine appointment||Review of long term condition e.g. heart disease, asthma, depression or diabetes|
Sore throats / tonsillitis
Ear or eye problems
|Sickness and diarrhoea, acute stomach pain||Sick notes|
Infections and viral illnesses
Coughs & colds
|Insurance, holiday or any other forms|
Rashes, skin infections, eczema
Hay fever & allergies
|Run out of medication – appointments not always needed, please ask reception|
|Contraception review or women’s health issues requiring an examination|
Under 16 Drop-In
Monday to Friday we offer a under 16 drop-in clinic which is available to all parents to use if they wish their child to see a Doctor or Nurse Practitioner. The Drop-in runs between 8.30am and 10am. This is not an appoinment-based system and therefore the service can get extremely busy at times so you may have a long wait but you will be seen that morning.
Emergencies and genuine urgent problems will be seen without an appointment by the first available doctor after an initial telephone conversation. This is normally the same day but always within 24 hours. Children with urgent problems will be seen the same day.
There will be times when the doctors or nurse appointments may be running late due to someone needing more time. The reception staff are often working under pressure so we would appreciate your co-operation and patience.
Extended Hours Surgery
We offer a pre booked late evening surgery on a Wednesday up to 8.00 pm.
Saturday is for pre-booked appointments only which are available between 9.00 am and 11.30 am.
These surgeries are available to be booked one week in advance and are intended for people who find it difficult to access our normal opening times.
We DO NOT offer a under 16 drop-in service or telephone triage on a Saturday morning.
Telephone consultations are available most days. The doctor can give you medical advice, particularly where an examination is not necessary. If you need to speak to a particular doctor or nurse the most convenient time to telephone is between 11.30am and 2.00pm. It may be necessary for the person to ring you back, this may not be the same day depending on other priorities.
Appointments with your GP are booked to last 10 minutes. If you have a problem which you think may take longer please mention to the receptionist when you make your appointment so that you are given the right amount of time. You may have to wait a few days for a longer appointment.